situs mahjong Platform Account Terms

We at situs mahjong set out these terms to explain how our platform operates, what we expect from users, and how we protect your account and funds. These terms apply to everyone who accesses situs mahjong—whether you play slots like Sweet Bonanza and Mahjong Ways, join live-dealer tables, engage with sports betting, or use esports markets covering Mobile Legends and Free Fire.

Our service is available only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their access and use comply with their own region's regulations. We do not offer situs mahjong services in jurisdictions where online wagering is prohibited.

This page covers the core principles that govern your relationship with situs mahjong: how accounts are opened, how deposits and withdrawals work, how we handle disputes, and what happens if you breach our terms. We encourage you to read this fully and contact our support team if you have questions about any section.

Account Opening and Identity Verification on situs mahjong

When you create an account on situs mahjong, you must provide accurate information: your email address, phone number, full legal name, and date of birth. We use this information to set up your account and ensure compliance with anti-money-laundering regulations.

Before your first withdrawal, we require identity verification (KYC—Know Your Customer). You'll upload a photo of a valid government-issued ID (passport, driver's license, or national identity card) and proof of address (a recent utility bill or bank statement). Our verification team reviews these documents during business hours, typically approving or requesting clarification within 24–48 hours.

Once verified, your account is fully active. You can deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, and e-wallet. You can withdraw winnings and access all features on situs mahjong—slots, live tables, sportsbook, and esports markets.

Deposits, Withdrawals, and Financial Terms on situs mahjong

We accept deposits from all major Indonesian payment methods. Deposits from mobile banking, local payment, online payment, and e-wallet are typically instant; bank transfers may take 1–2 business hours. Once credited, your balance is immediately available to play.

Withdrawals on situs mahjong are processed subject to verification windows and anti-fraud checks. When you request a withdrawal, our system verifies the amount matches your balance and checks for unusual activity. Most withdrawals are processed within 24–48 hours, though during peak periods—such as around Idul Fitri, Idul Adha, or major sports tournaments like Liga 1 or Piala AFF—processing may take longer.

We do not impose withdrawal limits based on arbitrary amounts. However, we may hold a withdrawal if:

• Your account has not completed KYC verification.
• We detect unusual activity suggesting fraud or money laundering.
• Your withdrawal is inconsistent with your deposit and play history.
• You have an outstanding balance or pending dispute.

If your withdrawal is held, we will notify you and explain the reason via email or live chat. Our support team, available in English during business hours, can help you understand the hold and provide guidance on next steps.

Processing time

Typically 24–48 hours after approval. Bank holidays and peak periods may extend this window.

Minimum withdrawal

We set a minimum per payment method; exact minimums are displayed during withdrawal.

Currency

All transactions on situs mahjong are in Indonesian Rupiah (IDR).

Game Play and Bonus Terms

Our situs mahjong platform offers promotional bonus offers from time to time. Any bonus terms are specific to the promotion and clearly displayed when you're offered the bonus. We do not make fixed bonus amount claims; instead, we describe offers as "an attractive welcome offer" or "a promotional bonus subject to terms."

Bonuses on situs mahjong may have playthrough requirements—meaning you must wager the bonus amount a certain number of times before you can withdraw it. These requirements are stated clearly when you accept the bonus. If you do not meet the requirements within the specified timeframe, the bonus may expire.

All game outcomes on situs mahjong are determined by certified random-number generators. Slot results (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Aviator) are generated in real time based on your spin; live-dealer games are conducted by human dealers and recorded; sports betting outcomes are determined by actual match results. We do not alter outcomes after the fact or provide insider information about games.

Account Suspension and Termination

We may suspend or terminate your situs mahjong account if:

• You provide false or misleading information during registration or verification.
• We detect fraud, money laundering, or breach of anti-gambling regulations.
• You use automated tools, bots, or exploit vulnerabilities to gain unfair advantage.
• You create multiple accounts to circumvent limits or abuse bonuses.
• You engage in harassment, abuse, or illegal activity through our platform.

If we suspend your account, we will notify you and explain the reason. Any balance remaining in your account will be retained pending investigation. If the suspension is reversed, your balance is restored. If your account is terminated due to breach of terms, we may forfeit any remaining balance in accordance with our policy.

Dispute Resolution and Jurisdiction

If you have a complaint about your experience on situs mahjong—such as a game result dispute, payment issue, or account problem—contact our support team. We investigate disputes promptly and provide a response within 7 business days. If you remain unsatisfied, you may escalate to our formal dispute resolution process, which involves written documentation and independent review.

situs mahjong operates in accordance with the laws of the jurisdictions in which we are licensed to offer services. These terms are governed by applicable local law in those jurisdictions. Users in cities like Jakarta, Surabaya, Bandung, Medan, and Semarang must comply with local regulations regarding online gaming. We do not offer services where online wagering is prohibited.

Changes to Terms and Service

We may update these terms at any time. Material changes will be communicated via email and displayed on situs mahjong. Your continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept changes, you may request account closure without penalty.

Our Commitment to Fair Play and Security

At situs mahjong, we maintain certified random-number generators for all slot games and use multi-camera live feeds for dealer games. Game outcomes are not influenced by your account balance, previous results, or any preference by our system. Every spin, every card deal, and every sports-betting outcome is determined fairly according to mathematical probability.

We protect your personal and financial data using industry-standard encryption. Your payment information is never stored on our servers; deposits and withdrawals are processed through secure third-party payment gateways. Our support team accesses your account data only to resolve issues you bring to us, and only during business hours when available in English.

These terms form the complete agreement between you and situs mahjong regarding your use of our platform. By creating an account, you accept these terms. If you have questions about any section, contact our support team during business hours via live chat, email, or through your account dashboard on situs mahjong.